Candidate Support Specialist
Be the first human a candidate meets: answer fast, solve the issue and flag scam reports.
- Location
- Lisbon, Portugal
- Salary
- €17k–21k EUR / year≈ $18k–22k USD
- Reports to
- Zainab Rahman, Candidate Care Lead
- Posted
- 8 October 2026
What you will do
- Reply to candidate email and chat within one working day
- Handle profile edits, deletions and application status questions
- Check reported scam messages against the verified list and escalate
- Write help-centre articles from what people actually ask
What you bring
- 1+ year in customer support or recruitment coordination
- Excellent written English; Portuguese or Spanish is a plus
- Patient and clear, with attention to detail
- Basic understanding of GDPR data requests
Helpful, not required
- Interest in QA or software
- Experience with a helpdesk tool
What comes with the job
Pay shown upfront
Every position lists its salary range before you apply. We do not ask for your current salary.
Flexible location
Remote or hybrid by role. Hybrid roles come with two to three office days a week.
25 days leave
25 days of paid leave plus public holidays, and one extra day after each year of service up to 30.
Learning budget
1,500 USD equivalent a year for courses, conferences and certifications.
Equipment budget
Laptop of your choice plus a 600 USD equivalent home-office allowance.
Equity
All permanent staff join the option plan after three months.
Health and pension
Private health cover and a pension contribution of up to 6% in every country we employ.
Parental leave
16 weeks fully paid for every parent, regardless of how the child joins the family.
Five steps, about two weeks
- 01
Application
Send the form. A person reads it and replies within 5 working days, with a yes or a no.
- 02
Intro call
30 minutes with the hiring manager: the role, the team, pay and what you want next.
- 03
Practical task
A paid, 2-hour exercise based on real work. We pay 120 USD equivalent whatever the result.
- 04
Team interview
60 minutes with two future colleagues. You can bring questions about anything, including pay bands.
- 05
Offer
Offer in writing within 3 working days of the last interview, with references checked only after you accept.
Apply for Candidate Support Specialist
Takes about five minutes. A person replies within five working days, with a yes or a no. Salary: €17k–21k EUR.
Your details go to the PassRidge People team only and are kept for 12 months, or until you ask us to delete them. See the privacy notice.