01You never pay us#
PassRidge charges candidates nothing: not for applying, not for CV help, not for matching, not for a placement, not for Flex access, not for training or equipment. Our clients pay us. If anyone using our name asks you for money, it is not us.
- No registration fees, administration fees, "security deposits" or equipment charges.
- No fee is ever taken from your pay to cover our costs.
- If a client or partner asks you for a fee, tell us at [email protected]. We will stop working with them.
02Your CV moves only with your consent#
We ask before we send your CV or profile to any employer. The request names the employer (or the type of company if it must stay confidential until you agree), the role and what we will send. You can say yes, no or ask a question. A yes for one role is not a yes for another. You can withdraw consent and we ask the client to delete your data.
03Response times we can keep#
| When | What you get |
|---|---|
| Within 2 working days of applying | Confirmation that a person has seen your application, or an automated receipt if you applied outside working hours followed by a person's note the next working day. |
| Within 5 working days | An outcome or a clear status: shortlisted, on hold, or not a fit for this role, with a short reason where we have one. |
| Within 1 working day of a client decision | We tell you if you are going forward, not going forward, or the role has closed. |
| Within 3 working days of an interview | Feedback from the client, if they give it, or a note that they have not yet. |
| Within 5 working days of a Flex task approval | Confirmation of the payment date. Payment itself follows within 14 days of approval. |
| Within 1 working day | Reply to a safety, scam or privacy concern. |
These are working days in your local time zone. If we miss one, we tell you why and what happens next. Quiet periods happen at holidays and we say so on the site.
04Honest roles and pay#
- We show pay on the listing, and we label estimates as estimates.
- We tell you whether a role is a client role, a partner role, a public market listing or a talent-pipeline role.
- We do not advertise roles that do not exist to collect CVs. Pipeline listings say plainly that they are not a single vacancy.
- We do not lower your expected pay because of where you are or your last salary. We ask what you want to earn and show you the market range.
05People make the decisions#
Software helps us match and sort. A person reads your profile before it goes anywhere and a person decides on every shortlist. Nobody is rejected by an algorithm alone. Read more on Equal opportunity and AI.
06Your data stays yours#
We delete your CV when you ask. We do not sell your data. We do not send your CV to anyone you have not agreed to. Tell us what you want with the privacy request form. The privacy notice has the details.
07How to check a recruiter is real#
Scams that use recruiters' names are common. A real PassRidge recruiter:
- emails only from an @passridge.com address;
- never asks for payment, bank details or a government ID before an offer;
- never asks you to buy equipment or move money;
- never moves the conversation only to a messaging app without an email trail first.
Paste any email address or name into our Verify recruiter tool. If something feels wrong, forward the message to [email protected].
08If we break the promise#
Tell us at [email protected]. A manager replies within 2 working days, fixes what can be fixed and records what went wrong. We review these cases every quarter.